FAQs

When should I expect my order?

Urban Calm Co is a business of one, so I greatly appreciate your patience while I work to get your order completed.

I hope to have all orders ready and shipped out within 5-7 business days, but if I do expect any delays, I will email to provide an update.

I placed an order but I've changed my mind! What can I do?

Need a different size or design, or just want to cancel your order? No problem at all.

Cancelations will be honored within 24 hours of your purchase. If you would like to cancel your order outside of the 24 hour window, cancelations will be accepted at our discretion.

To inquire about canceling your order, please send us a message with the contact form.

Do you accept returns?

We accept returns within 14 days of the package tracking specified delivery date.

Once the returned item(s) is received and quality checked, a refund will be issued for the cost of the item(s) to your original payment method. Any shipping fees from the original transaction will not be refunded.

To initiate a return, please use the contact form on our website.

Do you accept exchanges?

At this time we do not accept exchanges.

If you would like to return your item(s) and purchase the same in a different size, we will honor any discounts or sales from your existing transaction for the replacement. Please follow our returns policy to initiate returning for a replacement, but please note that additional shipping fees may be incurred.